Report Finds Rampant Problems Within BMV

May 11, 2015

Credit Indiana Bureau of Motor Vehicles

Hoosiers will be getting more refunds from the Bureau of Motor Vehicles over the next couple of  months as further overcharges surface. An outside assessment of the BMV revealed rampant problems within the embattled agency.

The BMV, in the wake of lawsuits over fee overcharges and millions handed out in refunds, hired  consulting firm BKD to evaluate the agency.  BKD’s report, released Monday, uncovered numerous  issues, including problems with the BMV leadership structure, a complex fee system, and a lack of  internal controls and effective oversight.  

The report also identifies new refunds, the details of which are  expected next month.  And BKD’s evaluation says the catalog of about 1,200 fees and taxes the  bureau is responsible for is riddled with errors.  

BMV Commissioner Kent Abernathy says the agency is  already moving to address some issues, an effort that includes hiring a Chief Information Officer and  creating an internal audit team for the BMV Central Office, which the report says hasn’t been  independently audited in more than five years.  

Indianapolis Democratic Representative Dan Forestal  says the report confirms what his party has been saying – that the BMV is a mess.  And he says the  legislature must overhaul what he calls the BMV’s “labyrinthine” fee system.