Hoosiers will be getting more refunds from the Bureau of Motor Vehicles over the next couple of months as further overcharges surface. An outside assessment of the BMV revealed rampant problems within the embattled agency.
The BMV, in the wake of lawsuits over fee overcharges and millions handed out in refunds, hired consulting firm BKD to evaluate the agency. BKD’s report, released Monday, uncovered numerous issues, including problems with the BMV leadership structure, a complex fee system, and a lack of internal controls and effective oversight.
The report also identifies new refunds, the details of which are expected next month. And BKD’s evaluation says the catalog of about 1,200 fees and taxes the bureau is responsible for is riddled with errors.
BMV Commissioner Kent Abernathy says the agency is already moving to address some issues, an effort that includes hiring a Chief Information Officer and creating an internal audit team for the BMV Central Office, which the report says hasn’t been independently audited in more than five years.
Indianapolis Democratic Representative Dan Forestal says the report confirms what his party has been saying – that the BMV is a mess. And he says the legislature must overhaul what he calls the BMV’s “labyrinthine” fee system.